Terms & Conditions of Sale

1. Introduction

These terms and conditions govern the sale of products (coffee, accessories, subscriptions) made on the site https://ladameducafe.ch/, operated by Emilie Oberson – La Dame du Café, a sole proprietorship registered in Switzerland, based in Lausanne. By ordering on our site, you unconditionally accept these terms and conditions.
These terms and conditions govern the sale of products (coffee, accessories, subscriptions) made on the site https://ladameducafe.ch/, operated by Emilie Oberson – La Dame du Café, a sole proprietorship registered in Switzerland, based in Lausanne. By ordering on our site, you unconditionally accept these terms and conditions.

2. Products

The products offered are those listed on the site on the day of the order. Each product is presented with a description. Images are non-binding. Descriptions are for informational purposes only, based on supplier information. Availability is subject to stock.

3. Prices

Prices are shown in Swiss francs (CHF), VAT included if applicable. Delivery charges are added at checkout. We reserve the right to change prices at any time, but products will be billed based on prices in effect at the time of order.

4. Orders

The customer selects products and adds them to the cart. Once the order is confirmed, a confirmation email is sent. We reserve the right to refuse or cancel any order for a valid reason (dispute, suspected fraud, etc.).

5. Payment

Payment is secured via the providers offered on the site: credit card, Twint, etc. The order is considered accepted once payment is validated.

6. Delivery

Deliveries are made within Switzerland. Delivery times are estimates and vary between 3 to 7 working days. The carrier may vary depending on order quantity or logistical constraints. Delivery charges are shown at checkout. We are not liable for delays caused by the carrier.

7. Claims and Returns

In accordance with Article 197 of the Swiss Code of Obligations, perishable goods (such as coffee) cannot be returned or exchanged except in case of .
proven defect (order error, damaged product, etc.)

In case of issue, contact us within 5 days via our contact form.Return shipping costs are the responsibility of the customer.

8. Subscriptions (if applicable)

Subscriptions are automatically renewed based on the chosen frequency. They can be canceled at any time before the renewal date.

9. Liability

We cannot be held liable for indirect damages related to the use of our products. The buyer remains solely responsible for the choice and use of products. We cannot be held responsible for data loss, service interruptions, software incompatibilities, or cyber intrusions.

We collect certain data via cookies for analysis, security, and improving user experience.

10. Data Protection and Security

Personal data is processed in accordance with our Privacy PolicyNo banking data is stored on our site.
Transactions are secured through specialized providers
While we strive to protect data, we cannot guarantee absolute security. The customer assumes risks related to online transmission.

11. Exceptional Circumstances (Force Majeure)

We cannot be held responsible in case of unpredictable events beyond our control (strike, pandemic, war, natural disaster, logistical disruption, etc.). In such cases, we will do our best to fulfill orders as soon as possible.

Device Warranty

Les appareils vendus le cas échéant sont garantis exclusivement par leur fabricant, conformément à la loi suisse en vigueur (Code des obligations, art. 197 et suivants).

13. Applicable Law and Disputes

These terms and conditions are governed by Swiss law. In case of dispute, an amicable solution will be sought. If not possible, the legal venue is located in Lausanne.